• 
  Processing Time: 1–3 business days
  
• 
  Estimated Delivery Time: 7–25 days (varies by region)
  

For any questions regarding shipping, please contact:
📧 beavertown619@gmail.com

Eligibility for Returns

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  Items must be returned within 30 days of delivery.
  
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  Products must be unused, unwashed, and in their original packaging.
  
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  Proof of purchase (order confirmation or receipt) is required.
  
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  Unboxing video is required as evidence for any refund or exchange requests.
  

Non-Returnable Items

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  Perishable goods (food, flowers, etc.)
  
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  Personal care items (such as hygiene products)
  
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  Gift cards and downloadable digital products
  

Refund Process

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  Once your return is received and inspected, we will notify you via email.
  
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  If approved, your refund will be processed to your original payment method within 5–10 business days.
  
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  Shipping costs are non-refundable. Customers are responsible for return shipping unless the product was defective or incorrect.
  

Exchanges

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  We only replace items if they are defective or damaged.
  
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  Customers must provide an unboxing video to verify the defect or damage before an exchange is approved.
  

How to Start a Return

1. 
   Contact our customer support at [BEAVERTOWN0608@GMAIL.COM] to request a return.
   
2. 
   Provide your order number and the required unboxing video as proof.
   
3. 
   Our team will provide you with return instructions.
   
4. 
   Pack the item securely and ship it to the provided return address.
   

Late or Missing Refunds

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  If you haven’t received a refund after 10 business days, first check with your bank or credit card company.
  
• 
  If the issue persists, please contact us at [BEAVERTOWN0608@GMAIL.COM].

If we receive the same question multiple times, it will be uploaded to the Q&A section.

1. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping fees and times vary depending on your location.

2. How can I contact customer support?

You can reach us via email at beavertown619@gmail.com. Our support team is available Monday to Friday, 10:00 AM – 5:00 PM (excluding weekends and holidays).